What is a Home Energy Assessment?

A reader posed this question a  few weeks ago so I thought I would post the response as a topic on its own.  Derek Brown, a colleague of mine who is an expert in this area, provided the following response to the reader.

earth in hand


A home energy assessment is a top to bottom assessment of your home, inside and out, conducted by a licensed (through NRCan) Energy Advisor. The advisor will evaluate the insulation levels in your attic, main walls, basement walls and possible basement floor insulation. They will also review your window types and condition, any ventilation systems in the home, make note of water consumption appliances as well as lights and electrical appliances.

A review of your homes mechanical systems  is also completed taking note of age and efficiency. Finally an air tightness test is completed (along with an air leakage investigative walk-through with the homeowner) to determine the homes natural ventilation levels and air leakage locations.

During the walk through the Energy Advisor will discuss with the homeowner potential areas of the home where upgrades could be completed that would lead to greater energy efficiency and related energy savings. They will also point out areas of air leakage and methods to address them.
Once the onsite assessment has been completed the Energy Advisor will return to their office to complete a software energy analysis, model potential energy upgrades and develop a written report that is then sent to the homeowner for review and reference.
At the current time there are a limited number of programs available to homeowners to assist them with energy efficiency upgrades. Your best bet is to check with your local Municipality and Utility companies to see if there are any programs offered in your area.

Thanks Derek, this is a great post!


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27 Responses to “What is a Home Energy Assessment?”

  1. Carol Slowinski says:

    The service technician that filled this order was very professional and efficient. His name is Matt(hew) and it would be great if you could commend him on his great service and help. Sometimes persons who work in a service industry don’t get the recognition that they deserve. This young person worked hard and deserves an acknowledment for his hard work for your company.

  2. Mark Hall says:

    I recently had my Boiler cleaned they put a tag on it saying that I needed allow water cut off or they would shut it down. What is this and why has this never been brought to my attention before?

    I am planning a basement renovation this year and the holier and hot water heater (that i rent from you will be replaced with a combined unit. I don’t want to spend any money on this.

    Can you help me out?

    • Dave says:

      Hi Mark,
      I have asked for someone to reach out to you to discuss your options. You should be hearing from us shortly if you haven’t already,

  3. Rod says:

    Hi Dave
    What a great write up, thank you for that information.
    I am interested on having the home energy
    assessment done as I recently
    purchased a home and noticed a couple of the
    rooms are cold. Please have your office contact
    Me by email.


    • Dave says:

      Hi Rod,
      Sounds like a great idea. You’ll be able to pinpoint areas of your home that are inefficient and our experts will be able to give you tips to improve your home,

  4. Liv says:

    Hi Dave! Is there anyway the technicians can record what the problems are with furnaces so that they have a history and are more aware of what was serviced? It’s a little frustrating when one technician services one thing and says what was wrong and then another says another and contradicts the previous technician.

    • Dave says:

      Hi Liv,

      Great suggestion and something our team should be doing. I’m sorry this happened to you. I’ve forwarded your comment to our operations team.


  5. cindy says:

    I have a question concerning the burner unit in our gas fireplace. We had a service tech out yesterday and he found a significant crack in our unit,it got turned off and we pay for the total home care on all appliances air conditioner,furnace,fireplace,and freezer,fridge and stove.Can you tell me when my problem will be addressed. The tech before in2012/2013 did not even notice canyou help

  6. eula says:

    I am interested on having the home energy
    assessment done as I recently
    noticed a couple of the
    rooms in my house are very cold. what is the cost for the home energy assessment? Please have your office contact
    Me by email.

    • Dave says:

      Hi Eula,

      An energy assessment is a great first step in understanding what’s happening in your home. I have forwarded your message to our sales team who will contact you shortly.


  7. George Nakano says:

    Hi Dave
    Where can I buy a furnace filtermade by Goodman Part No. M1-1056 for Model GBB1625A. I went to Canadian Tire & Rona Hardware and they don”t have it.Let me know.

  8. Ra says:

    I am interested on having the home energy assessment done as I recently
    noticed a couple of the rooms in my house are very cold. what is the cost for the home energy assessment?

    Please have your office contact Me by email.

    It will be good idea to put approximate dollar figure in your answer for this job. This will help other users to plan accordingly.

  9. Nick Tullius says:

    The brand new water heater type PR100-34-2NV-2011 that we are currently renting from Direct Energy emits a high-pitched single-tone sound whenever it is operating. Your technician looked at it and concluded that it was caused by the expellor(?) motor and that he could do nothing about it.
    How many dB (decibel) is the maximum permitted level of that noise?
    Can that noise be mitigated by means such as a wrap-around sound barrier?
    Finally, is there an alternative to this water heater, such as a tankless or electric heater?

  10. Nancy says:

    I woke up this morning to a very chilly house and discovered my furnace stopped working overnight. As I have the protection service, I called right away and a service man was here in less than 2 hours. My igniter needed to be replaced. I didn’t get his name, but I was very impressed with the quick, efficient and friendly service. Thank you! :)

  11. harkant patel says:

    Pl call me I want to have idea I have one room is more cold then other room temrature.

  12. Peter says:

    I think you need to find a new appliance coverage provider as the contract you have doesn’t fit with the usual service I expected and have received over the number of years I have been using you. They don’t care about the customer, they don’t have a good response time and they keep bouncing you around from person to person. it took weeks to repair a dishwasher that took 20 minutes to repair when they finally arrived with the part.

    If fact, I have to say even the experience the reps at Direct Energy were unsympathetic and told me it wasn’t their problem but the company that was contracted to do the work. My agreement is with Direct Energy, not whoever you contract with, so I expect to be treated as a value customer and with respect.

    My feedback to you in hopes that something changes for the better.

    Should I run into this again, I’m cancelling the coverage.

    • Dave says:

      Hi Peter,

      Thank you for your feedback and I’m sorry to hear that this happened. I’ve forwarded it on to the person who manages that and I’m sure he will appreciate this feedback so we can make this better.


  13. Sam says:

    Are there any rebates in 2015 for work done to improve Energy Efficiency?
    Previously for example taking attic insulation from R12 to R50 resulted in $750 rebate. I believe a Home Energy Assessment was a prerequisite.

    If there are rebates and I had to get a Home Energy Assessment I’d definitely have one done. If there are rebates and there is a website that shows breakdown of rebates please let us know.


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