On October 20, 2014, Direct Energy’s Ontario home services business was acquired by EnerCare Home and Commercial Services Limited Partnership (“EnerCare Home Services”) to create a single Canadian company, EnerCare Home Services.
The name will be changing, but the focus will not.
While you will start to see more of the EnerCare Home Services name, what’s important to know is that there will be no change to your Direct Energy account or the services we offer; including our commitment to Same Day Service.
You can have peace of mind knowing that your home’s water heater, heating, cooling, plumbing, and duct cleaning needs will be taken care of by the same Direct Energy employees who have years of experience and who will continue to provide their expertise while working safely, respectfully and efficiently in your homes — as part of the EnerCare Home Services team.
EnerCare Home Services will become one of the largest home services companies in Canada with over 1,000 employees who are committed to providing the same exceptional customer experience, innovative products and services, and a commitment to always offer the best advice to the more than 1.1 million customers across Ontario.
If you have any questions regarding the transition to EnerCare Home Services, please see frequently asked questions or call 1-800-266-3939.